Ted Roche’s weblog

NYT > Technology has a troubling article “By LORNE MANLY and JOHN MARKOFF” titled Steal This Show. “Homemade cable boxes. Episodes swiped off the Web. TV is becoming a do-it-yourself affair, and the industry is terrified.”
I was really disturbed by the tone that recording is the same as stealing. Time-shifting is a right. I don’t [...]

Jon Udell asks the question: “How can high-tech product support be so abysmally bad? And how did we arrive at the point where users, not vendors, provide so much of the useful information?”
What an unusual perspective! I’d been a fan of the PCVENDB forum on CompuServe for support from Fox Software, but far more importantly [...]